Rental
Vouchers and Promo Hours
Vouchers and Promo Hours are two different promo mechanisms on xCloudPhone. Learn the difference and when to use each one.
3 min read
New users often confuse Vouchers and Promo Hours — they are actually two completely different promotional mechanisms, each with its own way of being applied.
The core difference
| Voucher | Promo Hours | |
|---|---|---|
| Nature | Discount code | Free rental hours |
| How to use | Type code into rental dialog | Pick as payment method |
| Effect | Lowers total price | Replaces money with hours |
| Storage | Code string, single use | Hour balance on account |
Vouchers: discount when you rent
A voucher is a discount code you enter in the rental configuration dialog. It comes in two flavors:
- Percent off — e.g. "10% off your order".
- Fixed amount off — e.g. "$5 off".
How to redeem
Open the rental dialog (after clicking a package price).
Find the Voucher code field in the payment section.
Type the code — the input auto-uppercases and validates automatically once you've entered all 32 characters. No Apply button needed.
If valid, the discount appears in the summary immediately.
Common errors
Voucher expired
The code is past its valid date. Check when the voucher was issued and confirm it hasn't lapsed.
Wrong currency
VND voucher applied to a USD wallet (or vice versa). Check the Balance widget in the header to confirm your wallet currency before applying.
Invalid
Either a typo in the code, or the code has already been fully redeemed. Double-check every character — voucher codes are case-insensitive but length-sensitive.
A voucher must use the same currency as your wallet. Check the header (Balance widget) to know whether your wallet is VND or USD before applying.
Promo Hours: free rental hours
Promo Hours are free rental hours pre-loaded into your account. Instead of charging your wallet, you can choose Promo Hours as your payment method — the rental still goes through normally.
How to redeem
In the rental dialog, in the Payment method section, pick Promo Hours instead of Balance.
The system deducts directly from your Promo Hours balance.
Your VND/USD wallet is untouched.
Note: the Promo Hours option only appears if the package supports it and your account has enough Promo Hours. Some premium packages may not accept Promo Hours.
How to earn Promo Hours
Promo Hours are not for sale — you can only earn them through:
- Promotional campaigns — e.g. gifted when you top up above a threshold.
- Missions and events — complete in-app missions or join xCloudPhone events.
- Special gifts — account birthdays, seasonal events, partner perks.
Where to see your Promo Hours
Your current Promo Hours balance appears in:
- The Profile section of the dashboard.
- The Header area (near the Balance widget) — usually a clock icon with a number.
When to use which?
- You have Promo Hours: use them first — they are hours you didn't pay for, and they expire. Unused Promo Hours are lost once the expiry date passes.
- You have a voucher: use it when paying with Balance. Save high-value vouchers for long rentals (30 days) to maximize the discount.
Important notes
Promo Hours can expire. Each Promo Hours grant has its own expiry date. Open your Profile to see which batches are expiring soon and use them before they vanish.
Vouchers also have expiry dates. If you've been holding a code for a while, try it as soon as you need it to confirm it still works.