Account
Complete profile
After signing up with Google, fill in one Personal Information step with your name, username, country and optional phone to reach the xCloudPhone dashboard.
3 min read
The first time you sign in, xCloudPhone asks for a few basics before letting you into the dashboard. The page is called "Complete Your Profile" and carries the line "Please complete your profile information to continue". There's just one step and it takes under a minute.
When you'll see this page
- You just signed up with Google and haven't given your name or username yet.
- Your account is missing one of the three required values: username, First name, or Last name.
Those three fields are the only thing the system checks. Once they're filled in, you won't see this page again.
Personal Information
Fill in the following:
| Field | Required | Notes |
|---|---|---|
| First name | Yes | Your given name |
| Last name | Yes | Your family name |
| Username | Yes | Used to log in, and it's what other people type to share a device with you. Must be unique |
| Country | Yes | Pick from the list |
| Phone | No | Helps support reach you quickly when needed |
Hit the confirm button at the bottom of the form and you're done.
Keep your username short and memorable. Changing it later may be restricted, so it's worth a moment's thought now.
There is no password field on this form. Accounts created with Google don't use an xCloudPhone password: you always come in through Sign in with Google. It's the same reason "Change password" and "Two-Factor Authentication" don't appear under Profile → Security.
No billing address step
This page used to have a second step for your billing address. That step has been removed from onboarding: you go straight to the dashboard once Personal Information is submitted.
Your billing address is now optional. Fill it in only if you actually need invoices, and do it whenever you like from Profile → Billing Address. All the familiar fields are there: address, city, state or province, postal code, tax ID, buyer name and legal name.
Using xCloudPhone for a company? Go to Profile → Billing Address and enter your tax ID and legal name before your first top-up, so every invoice is correct from day one.
After you finish
You're taken straight to the dashboard with full access to xCloudPhone. New accounts already hold 2 free trial hours as promo hours, enough to rent your first device without topping up. See Sign up for an account for how to spend them.
Everything you just entered can be edited at any time under Profile → Personal info.
Common issues
Username already taken
Pick a different one. Adding a number or a dot is the quickest fix.
I submit the form but keep landing back here
Check that First name, Last name and Username are all filled in. Miss any one of the three and the system still treats your profile as incomplete.
Can I skip this and do it later?
No. The three required fields must be set before you reach the dashboard. Phone, though, you can leave blank.