How Can We Help?

Question 1

What is XCloudPhone and how is it different from an emulator?

Accepted Answer

XCloudPhone provides access to real, physical Android hardware hosted in our data centers. Unlike emulators which are software simulating Android on your PC, our platform gives you a genuine, lag-free mobile experience in the cloud. This means better performance, 100% app compatibility, and zero risk of emulator detection.

Question 2

How do I get started with XCloudPhone?

Accepted Answer

Getting started is simple! 1. Create an account. 2. Choose a plan that fits your needs (we offer a free trial!). 3. Your cloud phone will be provisioned in under 5 minutes. 4. Access your device instantly through your web browser and install any app from the Google Play Store.

Question 3

Is it safe to use XCloudPhone for AFK farming in games? Will I get banned?

Accepted Answer

Yes, it is the safest method available. Because you are using a real Android device, there is no emulator signature for games to detect. To game servers, your activity appears as if it's coming from a standard mobile phone, which virtually eliminates the risk of being banned for using an emulator.

Question 4

How many game accounts can I run at the same time?

Accepted Answer

You can run as many accounts as you have cloud phone instances. Our platform is designed for massive scalability, allowing you to manage hundreds of separate devices from a single dashboard. Use our Synchronized Operations feature to control all of them at once.

Question 5

Do I need a powerful computer to use XCloudPhone?

Accepted Answer

No. All the intensive processing happens on our powerful cloud servers. You can access and control your cloud phone from any device with a modern web browser, including low-end laptops, Chromebooks, or even tablets, with zero impact on your local machine's performance.

Question 6

Where are your servers located? Do you have servers in the US/EU?

Accepted Answer

Currently, our entire state-of-the-art data center is strategically located in Vietnam. This provides the lowest possible latency for the fast-growing markets in Asia and helps us maintain a highly competitive pricing structure. Our network is optimized for global access, and users from the US/EU report excellent performance for non-latency-critical tasks like AFK farming and automation.

Question 7

How does XCloudPhone pricing work? Is it Pay-As-You-Go or a monthly subscription?

Accepted Answer

We use a flexible hybrid pricing model to fit your specific needs.1. Device Rental (Pay-As-You-Go):You rent the core cloud phone hardware on a Pay-As-You-Go basis. Simply top up your account with credits, and you are only charged for the time your device is active. This is perfect for testing, short-term projects, or flexible AFK farming.2. Automation & Advanced Features (Monthly Subscription):To unlock our powerful automation suite, including the no-code script builder, synchronized operations, and other advanced tools, we offer a separate, affordable monthly subscription. This subscription gives you full access to all premium features across all your rented devices.This model allows you to start with a small cost to rent a device, and then decide if you want to supercharge your workflow with our automation subscription.

Question 8

What kind of performance can I expect? Is it better than emulators like BlueStacks?

Accepted Answer

You can expect native, bare-metal performance. Because we use real Android hardware, there is no performance loss from software simulation. This results in higher and more stable FPS, faster app loading times, and a smoother overall experience compared to any emulator, which must translate instructions and share your PC's resources.

Question 9

Can I change my device's information (Device ID, Model, etc.)?

Accepted Answer

Yes. XCloudPhone offers a powerful, proprietary 1-Click Device Info Change feature. This allows you to instantly randomize your device's profile, including the model, manufacturer, Android ID, and other hardware parameters. This is a critical tool for advanced multi-account management and enhancing security.

Question 10

Do I get root access to my cloud phone?

Accepted Answer

By default, our devices are not rooted to ensure maximum security and compatibility with all apps on the Google Play Store. However, we offer rooted device options for advanced users and enterprise clients with specific development or testing needs. Please contact support to discuss this option.

Question 11

What version of Android do the devices run?

Accepted Answer

Our fleet consists of modern devices running stock versions of Android 13 and newer. We regularly update our hardware and software to provide the latest features, security patches, and best possible performance for all applications.

Question 12

How do I transfer files (like APKs or game data) to my cloud phone?

Accepted Answer

You can easily upload files directly to your cloud phone through our web-based dashboard. We provide a simple file manager that allows you to transfer APKs, scripts, images, and other necessary data from your computer to the cloud device's storage.

Question 13

Does the No-Code Automation tool require programming skills?

Accepted Answer

Absolutely not. Our No-Code Automation builder is designed with a visual, intuitive interface. You can create complex scripts by simply recording your actions (taps, swipes, text input) or by dragging and dropping pre-made commands. We also provide ready-to-use templates for popular social media and gaming tasks.

Question 14

Can I control multiple devices at the same time with one click?

Accepted Answer

Yes. This is one of our most powerful features, called Synchronized Operations. From a master control window, any action you perform—tapping, swiping, typing, or running a script—can be instantly mirrored across a selected group of devices, or even your entire fleet of hundreds of phones.

Question 15

Will my game keep running if I close my browser or turn off my computer?

Accepted Answer

Yes. Your cloud phone is a real, independent device running in our data center. It stays online and continues to run your games and scripts 24/7, regardless of the status of your local computer or internet connection. You can reconnect at any time from any device to check its progress.

Question 16

What happens if the game I'm playing crashes on the cloud phone?

Accepted Answer

While crashes are rare on our stable hardware, our automation suite includes error-handling features. You can create simple rules to automatically detect if an app has closed unexpectedly and relaunch it, ensuring your farming or automation tasks continue with minimal downtime.

Question 17

What payment methods do you accept?

Accepted Answer

We accept a wide range of international payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and popular cryptocurrencies. All payments are processed through a secure gateway

Question 18

How can I track my credit usage?

Accepted Answer

our account dashboard provides a detailed, real-time breakdown of your credit usage. You can see exactly how many credits are being consumed per hour by each of your active devices. We also offer options to set up low-balance alerts to ensure your service is never interrupted.

Question 19

Can I share access to my cloud phone with my team members?

Accepted Answer

Yes, our enterprise plans include advanced team management features. You can create sub-accounts, assign specific devices to different team members, and manage permissions from a central administrator dashboard, making it ideal for collaborative testing or marketing campaigns.

Question 20

Is XCloudPhone only for gaming?

Accepted Answer

While we are heavily optimized for gaming, XCloudPhone is a powerful tool for many professional use cases. Our clients include social media marketing agencies (managing hundreds of accounts), e-commerce sellers (for live stream re-streaming), and app developers (for real-device QA testing).

Question 21

How does the live stream re-streaming feature work?

Accepted Answer

Our Video Re-streaming feature allows e-commerce sellers and content creators to stream a pre-recorded video as a 24/7 "live" event. You can stream this video simultaneously across multiple accounts on platforms like TikTok, Facebook, etc., creating constant engagement without needing to be live yourself.

Question 22

Is my data and activity on the cloud phone private?

Accepted Answer

Yes. Your privacy is paramount. Each cloud phone instance is completely isolated. We have zero access to your in-app data, login credentials, or personal files. Your cloud phone is your private workspace, protected by enterprise-grade security protocols

Question 23

Can I use a VPN on my cloud phone?

Accepted Answer

Yes, you have full control over your device's network settings. You can install and configure any VPN application from the Google Play Store to route your cloud phone's traffic through a location of your choice, adding an extra layer of privacy and security.

Question 24

How is XCloudPhone different from a VPS with Android installed?

Accepted Answer

A VPS runs a virtualized (emulated) version of Android, which is detectable and less performant. XCloudPhone provides real, dedicated mobile hardware. This means you get a genuine device fingerprint, native GPU performance for gaming, and access to specific mobile hardware features that a generic VPS cannot offer.

Question 25

What kind of support can I expect?

Accepted Answer

We offer 24/7 technical support primarily through live chat (Telegram) and email. Our support team is comprised of technical experts who can assist with everything from initial setup to advanced automation scripting. Enterprise clients receive a dedicated account manager and priority support channels.