Privacy Policy

We collect information you provide directly to us, as well as information generated through your use of our cloud phone platform:

Name, email address, phone number, billing address, and payment details when you create an account or subscribe to our services.

Information about your cloud phone sessions on real ARM hardware, including session duration, device model (e.g., Samsung S8, Xiaomi Note 8), apps installed, and WebRTC streaming quality metrics.

IP address, browser type, operating system, device identifiers, WebRTC connection data (ICE/STUN/TURN), and log files generated during streaming sessions.

When you use our anti-detect features (IMEI rotation, Android ID changes, fingerprint protection), XCloudPhone generates virtual device profiles. We do NOT store or log the generated identifiers — they exist only on your assigned physical device.

Proxy settings you configure through our dashboard are stored securely and applied directly to your cloud phone. Our WebRTC leak protection ensures your configured proxy IP is never exposed during streaming sessions.

If you use our Template Builder, AI Template Creator, or pre-built automation templates, we store your workflow configurations and execution logs. Templates you publish to the marketplace are subject to our Marketplace Terms.

Messages, support tickets, and other communications you send to us through our support channels (Telegram, Discord, email).

We use the information we collect to operate, maintain, and improve our cloud phone services:

• Provision and manage your cloud phone instances on real ARM hardware.
• Process payments, manage subscriptions, and send billing notifications.
• Optimize WebRTC streaming quality and reduce latency for your sessions.
• Provide technical support and respond to your inquiries.
• Send service updates, security alerts, and administrative messages.
• Detect, investigate, and prevent fraudulent transactions and unauthorized access.
• Analyze usage patterns to improve platform performance and develop new features.
• Comply with legal obligations and enforce our Terms of Service.

Unlike virtual emulators or cloud VMs, XCloudPhone runs on real physical ARM hardware — actual phone mainboards (with batteries and screens removed) mounted in industrial server racks. We implement industry-standard security measures to protect your data:

• Encryption: AES-256 at rest, TLS 1.3 in transit
• Physical Hardware: Data on real ARM UFS flash storage, not cloud VMs
• Access Control: Role-based access with MFA enforcement
• WebRTC Security: End-to-end encrypted streaming with IP leak protection

Your cloud phone session data resides exclusively on the physical ARM mainboard assigned to your account — not on shared cloud servers. When you terminate a session or your subscription ends, all data on the device's UFS flash storage is securely wiped using industry-standard erasure methods.

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Stripe, PayPal) for secure transaction processing.
• Cloud infrastructure providers for content delivery and network optimization.
• Analytics services to understand platform usage and improve performance.
• Communication tools for customer support (Telegram, Discord integrations).

We do not sell your personal information to third parties. Third-party providers are contractually bound to protect your data and use it only for the purposes we specify.

We use cookies and similar technologies to enhance your experience:

Required for platform functionality — authentication, session management, and security tokens. Cannot be disabled.

Help us understand how visitors interact with our website, enabling us to improve the user experience. Can be opted out.

Remember your settings such as language preference, theme (dark/light mode), and dashboard layout customizations.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

Under GDPR, CCPA, and applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ('right to be forgotten').
• Portability: Request your data in a structured, machine-readable format.
• Restriction: Request limitation on how we process your data.
• Objection: Object to processing based on legitimate interests or marketing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We retain your personal information for as long as your account is active or as needed to provide services:

Retained for the duration of your active subscription plus 90 days after account deletion.

Streaming and device usage logs are retained for 30 days, then automatically purged.

Transaction history is retained for 7 years to comply with tax and accounting regulations.

Support ticket data is retained for 2 years after resolution to improve service quality.

XCloudPhone services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Post the updated policy on this page with a new 'Last Updated' date.
• Notify you via email or in-app notification for significant changes.
• Provide a 30-day notice period before changes take effect for material modifications.

Your continued use of XCloudPhone services after changes become effective constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• General Support: [email protected]
• Legal Entity: XCloudPhone Technology and Solutions LLC
• Registered Address: 7876 W Kentucky Ave, Lakewood, CO 80226, United States