Notifications & Support
Contact Support
Official channels for reaching the xCloudPhone team, what to prepare before sending a request, and how to spot impersonation scams.
2 min read
When something goes wrong that you can't resolve yourself — a device that won't connect, a stuck transaction, missing data — the xCloudPhone team is ready to help. This page walks you through accessing the right channel for a fast resolution.
Opening the support modal
Click the Headset icon in the dashboard header. The Contact Support modal opens immediately in place — no page navigation — listing all the official contact channels.
Support channels
The modal shows five contact channels, each as its own button / card:
Telegram
- Handle:
@xcloudphone - Clicking opens Telegram (or web Telegram) in a new tab.
- Best for quick back-and-forth or urgent issues.
Discord
- Server:
xcloudphone - Clicking opens the Discord invite in a new tab.
- Great for community discussions, technical questions, and feature updates.
- Page:
xcloudphone - Clicking opens the Facebook page in a new tab.
- Good if you prefer using Facebook Messenger.
YouTube
- Channel:
@xcloudphone - Clicking opens the YouTube channel in a new tab.
- Follow tutorial videos and feature launch announcements.
- Address:
[email protected] - Clicking the Email button copies the address to your clipboard (it does not open your email client). The system shows a toast confirming "Email copied to clipboard".
- Then paste the address into your email app to compose your message.
- Best for non-urgent issues, attaching screenshots/logs, or keeping a written record.
Before reaching out on any channel, search the documentation first. Many common issues already have self-service guides — you'll save the wait time.
What to prepare before you contact
To help the team resolve your issue quickly, include the following in your first message:
Account email — the email you registered with on xCloudPhone. Never share your password.
Session ID of the affected device — use the copy button next to the session name on the device card in My Devices.
When it happened — the exact time and date, including your time zone if possible.
Short description — 2–3 sentences: what you were doing, what you expected, what actually happened.
Screenshots — capture the whole screen (not just the error area) so the team has full context.
Beware of impersonation scams
Official xCloudPhone support will NEVER ask for your password, your current 2FA code, or any one-time codes — on any channel. Real staff never request this information.
Red flags:
- Someone reaches out to you first (without you having opened a request).
- A request to install an unfamiliar remote-control tool.
- A promise of "quick refund" or "data recovery" in exchange for your password.
- Email domains or usernames that look almost — but not exactly — like the official channels.
If anything feels off, stop the conversation and reopen the support modal from the Headset icon in your dashboard to confirm the real channels.