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Notifications & Support

Contact Support

Official channels for reaching the xCloudPhone team, what to prepare before sending a request, and how to spot impersonation scams.

2 min read

When something goes wrong that you can't resolve yourself — a device that won't connect, a stuck transaction, missing data — the xCloudPhone team is ready to help. This page walks you through accessing the right channel for a fast resolution.

Opening the support modal

Click the Headset icon in the dashboard header. The Contact Support modal opens immediately in place — no page navigation — listing all the official contact channels.

Support channels

The modal shows five contact channels, each as its own button / card:

Telegram

  • Handle: @xcloudphone
  • Clicking opens Telegram (or web Telegram) in a new tab.
  • Best for quick back-and-forth or urgent issues.

Discord

  • Server: xcloudphone
  • Clicking opens the Discord invite in a new tab.
  • Great for community discussions, technical questions, and feature updates.

Facebook

  • Page: xcloudphone
  • Clicking opens the Facebook page in a new tab.
  • Good if you prefer using Facebook Messenger.

YouTube

  • Channel: @xcloudphone
  • Clicking opens the YouTube channel in a new tab.
  • Follow tutorial videos and feature launch announcements.

Email

  • Address: [email protected]
  • Clicking the Email button copies the address to your clipboard (it does not open your email client). The system shows a toast confirming "Email copied to clipboard".
  • Then paste the address into your email app to compose your message.
  • Best for non-urgent issues, attaching screenshots/logs, or keeping a written record.

Before reaching out on any channel, search the documentation first. Many common issues already have self-service guides — you'll save the wait time.

What should I include in my first message?

To help the team resolve your issue quickly, include the following in your first message:

Account email — the email you registered with on xCloudPhone. Never share your password.

Session ID of the affected device — use the copy button next to the session name on the device card in My Devices.

When it happened — the exact time and date, including your time zone if possible.

Short description — 2–3 sentences: what you were doing, what you expected, what actually happened.

Screenshots — capture the whole screen (not just the error area) so the team has full context.

How do I spot a support impersonation scam?

Official xCloudPhone support will NEVER ask for your password, your current 2FA code, or any one-time codes — on any channel. Real staff never request this information.

Red flags:

  • Someone reaches out to you first (without you having opened a request).
  • A request to install an unfamiliar remote-control tool.
  • A promise of "quick refund" or "data recovery" in exchange for your password.
  • Email domains or usernames that look almost — but not exactly — like the official channels.

If anything feels off, stop the conversation and reopen the support modal from the Headset icon in your dashboard to confirm the real channels.