Account
Wallet currency: VND or USD
Your wallet is VND or USD, set by the country you pick when completing your profile — not by your IP. How to check it and fix it.
2 min read
Every xCloudPhone account has one wallet, in either VND or USD. The currency decides which top-up methods you see, and it is fixed early — so it is worth getting right the first time.
What decides it
The country you select on the Complete profile screen decides the currency:
- Select Vietnam → VND wallet, topped up by domestic Vietnamese bank transfer.
- Select any other country → USD wallet, topped up via Stripe.
The app states this on the screen itself, in the Note box above the confirm button, together with the part people miss: "Your country cannot be changed after registration."
Sign-up is through Google, and a brand-new account starts on USD until you finish the profile step. The country you pick in that step is what locks the currency in.
"Choose the country that matches the payment method you want to use." If you live in Vietnam and intend to pay by domestic bank transfer, pick Vietnam — even if you happen to be travelling when you register.
It is not your IP address
Your connection, VPN or proxy does not set the wallet currency. If your wallet is not what you expected, the cause is the country selected on the profile step, not the network you signed up from.
How to check which one you have
Open My Wallet from the sidebar — the balance is shown with its currency symbol, ₫ for VND or $ for USD.
Or open the top-up page — only the methods that match your currency are listed.
What the currency changes
| VND wallet | USD wallet | |
|---|---|---|
| Top-up | Domestic Vietnamese bank transfer | Stripe (international cards) |
| Prices shown | Vietnamese đồng | US dollars |
| Rental codes | Only codes issued in VND | Only codes issued in USD |
A rental code carries its own currency. Redeeming a code whose currency does not match your wallet fails — this is the most common reason a valid-looking code is rejected.
If the currency is wrong
You cannot switch it yourself from the dashboard, and you cannot change your country after registration. Contact support and ask for a correction:
- Open Contact / Support from the sidebar, or reach the team on Discord or Telegram.
- Say which currency your wallet has now, which one you need, and why (for example: you live in Vietnam and want domestic bank transfer).
- Do this before you top up. Money already in a wallet is held in that wallet's currency.
Summary
- One account, one wallet — VND or USD.
- It is set by the country you choose when completing your profile, and that country cannot be changed afterwards.
- VND pays by Vietnamese bank transfer; USD pays by Stripe.
- Wrong currency? Contact support before topping up.