Account
Two-factor authentication (2FA)
Add an extra layer of security to your xCloudPhone account with a 6-digit OTP from an Authenticator app. Learn how to enable, disable, and recover if you lose your device.
2 min read
Two-factor authentication (2FA) adds a verification step after you enter your password: you must type a 6-digit code from an app on your phone. Even if someone learns your password, they can't get into your account without this code.
Why enable 2FA
- Protects your account if your password leaks.
- Greater peace of mind when logging in from a new device or public network.
- Safeguards your balance, orders, and personal data.
You should enable 2FA if your account holds a large balance or stores sensitive information.
Supported Authenticator apps
- Google Authenticator (Android/iOS)
- Authy
- Microsoft Authenticator
- Any TOTP-compliant app
How to enable 2FA
Log in and go to Profile → Security.
Click Enable 2FA.
Open the Authenticator app on your phone and scan the QR code on screen.
The app generates a 6-digit code that changes every 30 seconds — enter it into the confirmation field on xCloudPhone.
Click Confirm to finish.
Logging in with 2FA enabled
Enter username and password as usual.
You're redirected to the 2FA entry page — open the Authenticator app and read the current 6-digit code.
Enter the code. The form auto-submits as soon as you fill all 6 digits.
You have 5 minutes to enter the code after being redirected. If the countdown expires, you must log in again from the start.
Disable 2FA
Go to Profile → Security.
Click Disable 2FA.
Enter your current password to confirm — 2FA is turned off immediately.
Lost phone or no access to Authenticator?
Contact support. Recovery requires identity verification.