Account
Email verification
Verify your email to unlock full xCloudPhone features. Two options — enter the OTP code or click the link in the email. Resend has a 60-second cooldown.
2 min read
Email verification proves that the inbox you registered with is real and yours. It's a required step to use every feature.
Why verify your email
- Security — confirms you own the inbox.
- Important notifications — invoices, security alerts, service updates.
- Password reset — without a verified email, you can't recover your account this way.
An unverified account will have feature restrictions — no payments, no important notifications, no password reset by email.
Two ways to verify
Open the email from xCloudPhone (subject "Verify your email").
Copy the OTP code in the email.
Return to the verification page on xCloudPhone.
Paste or type the code into the input field — the system confirms automatically.
Open the email.
Click the "Verify email" button or the link below it.
Your browser opens a confirmation page — verification completes automatically.
Clicking the link is faster if you open the email on the same device. The OTP option is great if you read email on your phone but are working on your computer.
Code expired or entered wrong?
- Click "Resend code" on the verification page.
- There's a 60-second cooldown between resends to prevent spam.
- The new code replaces the old one — the old code stops working.
Change your email
If you want to use a different email:
Log in → go to Profile.
Update to the new email address.
The system sends a verification code to the new address.
Verify again using one of the two methods above.
Not getting the email?
- Check your Spam / Promotions folder.
- Wait a few minutes — email can be delayed.
- Double-check the email address you entered (one wrong character means no delivery).
- Click Resend after the 60-second cooldown.
- Still nothing? Contact support.