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Reset password

Forgot your xCloudPhone password? Reset it by email in 4 steps. Covers expired links, missing emails, and what Google account holders should do instead.

3 min read

If you forget your password or suspect your account was compromised, you can reset your password using the email you registered with.

This page only applies to accounts that have a password, meaning accounts created before email registration was closed. If you sign in with Google, your account has no password to reset, and "Change password" doesn't appear under Profile → Security either. Just click Sign in with Google on the log-in page and you're in.

Locked out of your Google account? Recover the Google account itself through Google's recovery page, then come back to xCloudPhone and sign in as usual.

Step 1 - Request a reset

Go to the Log in page.

Click the "Forgot password?" link under the password field.

Enter your email or username.

Click Send request.

The system sends a reset link to the email on file.

Step 2 - Check your email

Open your inbox.

Look for an email from xCloudPhone with the subject "Reset password".

Click the "Reset password" button in the email, or paste the link into your browser.

The reset link is valid for 30 minutes. After that it expires and you'll have to request a new one.

Step 3 - Set a new password

The reset page asks you to enter:

New password, 8 to 20 characters, including lowercase letters and numbers.

Confirm password, typed again to avoid typos.

Click Update password.

Choose a hard-to-guess password, mixing letters, numbers, and symbols. Don't reuse old passwords.

Note: the new password cannot be the same as the old one.

Step 4 - Sign in again

After a successful update, you're sent back to the log-in page. Use your new password to access your account.

Do this right after changing your password

If you reset your password because you suspected a breach, don't stop there:

Go to Profile → Security and open "Where You're Logged In" to review the open sessions. Anything you don't recognise is a bad sign.

Enable two-factor authentication so a leaked password alone isn't enough next time.

Scan your inbox for unexpected emails about account changes or transactions you didn't make.

  • Return to "Forgot password" and submit a new request.
  • A new link is sent, and the old one is invalidated automatically.

Not receiving the email?

Check your Spam / Junk / Promotions folder.

Make sure the registered email is correct. If your old email no longer works: log in (if possible), go to Profile, change your email first, verify the new address, then request a reset.

Wait a few minutes, emails can be delayed.

Still nothing? Contact support.

I can't find Change password in my Profile

Your account signs in with Google and has no password. That's expected. Manage your security inside your Google account instead.

It says my new password matches the old one

Pick a genuinely different password. The system won't let you reset to the password you're already using.